About alessandro.nogueira

alessandro.nogueira · 03-27-2018

Hi guys,We would like to know, if the CUIC has a report that shows the total maximum calls simultaneously during a day. For exemple. The call center (UCCE or UCCX) received 1000 call in a day, at 09h am, arrived 300 simultaneously, the others 800 arr...

alessandro.nogueira · 05-13-2013

Dears, I would like to know if is possible send data as DTMF Digits through an CVP application. We have an UCCE infraestructure installed on our customer, but they have a new project that will need transfer the call and data for an Avaya System. Is I...

alessandro.nogueira · 05-16-2013

Senthil,Do you have any example about it? I ask because in my scenario, the call will be transfer without CTI (ICM). I need to do a blind transfer.Regards,Alessandro

alessandro.nogueira · 05-14-2013

Hi David,I thought about using a WebService to send data seconds before to transfer the call. The problem in doing this is that my customer will not be able to associate the call transferred with the data sent to WebServices because when the call arr...

alessandro.nogueira · 05-14-2013

Hi Senthil,No i don't want to get the Call Information, it I already can get. I need transfer a Call and send a sequence of DTMF to the Avaya ACD. The information that I want to send, my CVP Application will get when the final customer type on his ph...

Member Since	‎08-30-2011 08:48 AM
Date Last Visited	‎07-24-2019 02:49 AM
Posts	5

User Statistics

User Activity

Cisco Unified Intelligence Center V11.5

Send DTMF digits with CVP App

Send DTMF digits with CVP App

Send DTMF digits with CVP App

Send DTMF digits with CVP App