Is there any support documents for CCP (Socialminer) that detail: Data dictionarySchema of URLs for API callsSchema/details of chat transcript metadataWant to modify some of the python code here for my use case:https://github.com/CiscoDevNet/socialmi...

Use Case:  Callers sits in queue for some period of time, once a time threshold is met, the customer is:1) prompted to leave a message2) STEP: Recording3) STEP: Create Email4) STEP: Attach Email - this is where it is breaking See line 383 - 486 of th...

I have tried twice now to upgrade a CRS 3.5(3) server to version 4.0(2). Here are my install notes:---- cut--3/1/2006 First AttemptDrop diskAccept Prompt to install Windows installer – may require a rebootInstaller fails continue with installationCl...

What are the characteristics of Exchange to Exchange communications when installed co-resident with Unity 4.0 and configured for failover?Also what is the subscriber limit with this topology?