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Anil Verma
‎02-17-2021
Contributor
Product Manager for the Cisco Voice Messaging applications. Biography from communities: I am currently the Product Manager for the Cisco MediaSense and related Applications including the Calabrio, NICE and Verint Solutions Plus Portfolio. Expertise: Recording, Streaming, MediaSense, WFO, WFM, Analyitcs, Contact Center, Unity, Unity Connection, Voice, VMWare, Virtualization, UC on UCS
Product Manager for the Cisco Voice Messaging applications. Biography from communities: I am currently the Product Manager for the Cisco MediaSense and related Applications including the Calabrio, NICE and Verint Solutions Plus Portfolio. Expertise: Recording, Streaming, MediaSense, WFO, WFM, Analyitcs, Contact Center, Unity, Unity Connection, Voice, VMWare,
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Member since ‎06-13-2002
624
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75
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36
Solutions

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
04-06-2017
04-06-2017
Pham,The MediaSense End of Life was announced on Cisco.com on april 5th. See here for all the end of...

Re: Is UCCE 10.5 compatible with NICE version 4.1 Interaction manager?

Created by in Contact Center
03-14-2017
03-14-2017
Yes NIM 4,1 is compatible with UCCE 11.5.Please contact NICE to ensure you have the right version of...

Re: What does the MediaSense AgentInfo Gadget Do???

Created by in Contact Center
02-15-2017
02-15-2017
This is targeted for the MediaSense 11.6 release. Current FCS is Summer of 2017.

Re: Insert audio into recording?

Created by in Management
02-06-2017
02-06-2017
This would not be possible with MediaSense. The recorder is actually not in the media path of the ac...

Re: UCCE Managing Call Recording (Pause/Resume)

Created by in Management
01-18-2017
01-18-2017
Finding active recordings in MediaSense is easy using the REST APIMediaSense API development site is...

Re: How to Fetch DN(Dialled Number) Customer Actually Called

Created by in Management
12-19-2016
12-19-2016
Bilal,Check this wiki pageFAQs for Cisco MediaSense - DocWiki

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-16-2016
12-16-2016
Ivan,Thanks for doing this extra validation.cCalabrio should work fine as they are using the MediaSe...

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-15-2016
12-15-2016
Thanks for pointing this out Ivan. I will ask the engineers to find a way to correct this. We should...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
12-15-2016
12-15-2016
The 11.6 release is currently targeted for the Spring/Summer of 2017. Yes we are looking for adding ...

Re: Lost tags with upgrade to v. 11.5

Created by in Management
12-13-2016
12-13-2016
Ivan,We found a problem in the communication between the Finesse and MediaSense servers. Cisco is wo...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
11-30-2016
11-30-2016
Pham,Not sure if this is the right thread for this query. MediaSense does not have Licenses for CUCM...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
11-17-2016
11-17-2016
CUCM 11.5 has the following options:1) MediaSense 11.52) Calbrio Solutions Plus (Latest Release)3) N...

Re: Multiple Account for MediaSense Search and Play, is possible?

Created by in Management
11-16-2016
11-16-2016
MediaSense 11.5 does not support AXL based roles and permissions. The 11.5 release delivers this fun...

Re: getArchiveSessions JSON request example

Created by in Management
11-16-2016
11-16-2016
Pham,The roles and permissions for AXL users is not part of the 11.5 release.In 11.5 we delivered th...

Re: Mediasense- How to Record Two Channel of Voice Separately

Created by in Management
11-16-2016
11-16-2016
This is not something that is available out of the box. MediaSense sees it as a single request with ...
Public Statistics
Date Registered ‎06-13-2002 09:02 AM
Date Last Visited ‎02-17-2021 12:34 AM
Total Messages Posted 624
Total Helpful Votes Received 75
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