I have a customer who's UC320 is configured as a key system.  They are unable dial *98 to retrieve their voicemail from the phone company hosted voicemail (why they don't use the UC's internal voicemail I don't know).   They are us...

While I was changing some features on a UC540 for a customer today, my contact mentioned that since we installed the UC540 last March, the time displayed on the phones gradually worked it's way back to 17 minutes behind the actual time of day.The cus...

I have a customer who says that the music on hold is too loud for people calling in to her office.  Although she could connect an external source and control the volume at the external source, she wants to keep the music source internal.My question i...

I have a customer with a UC320 and SPA 303 phones.  It is connected to 4 FXO lines.  The 320 is programmed as a PBX.  The customer complains that sometimes when she dials 9 to make a call, she gets the message "Forbidden".  It will not let her "go ou...