There is no retention policy setup for Cloud Recordings in our system. When recording meetings to the Cloud will the recorded meetings remain indefinitely while the account is in good standings?Thanks,~Han
Good morning All, Has anyone here had any luck finding an alternative, aftermarket, floor mount for the cisco 55" spark/smart/Team boards? The cost for the cisco floor mounts is a bit out of hand. Thanks, Han
I'm currently cleaning up unused direct inward dial numbers and I'm trying to determine if the device profiles that have extensions associated to them are no longer in use. Are there any cisco reports where I can see when the last time a device prof...
When I attempt to open my scripts using the Unified CCX Editor I receive the following error message:Failed to load script file; com.cisco.script.ScriptITOexception: Failed to load script <script location>; nested exception is: java.io.EOFException I...
When our operators transfer a call to another coworker they do announce the call. However, the person who's receiving the transferred call just hears silence after the transfer key is pressed. They are connected to the customer and the call is live...
I have seen random ports on the VG224s provide a poor line condition. I would first try to move to a new port on the VG224 and complete another test fax to the specific customers. I have also seen specific models of fax machines running over a VG22...
Setup a CTI RP that goes straight to Unity Connection. The extension used for the CTI RP will be your "paging number".
Setup the call hanlder with a message "Please enter the paging access code."
Setup a caller Input with the call action "Transfer ...
No answer on the transfer tone. A conferencing hand off between the customer and agent is helpful but requires another step. Conference the calls together after speaking with the desired location. "Hello <customer name> I have <desired personel> o...
