Hi AllI am having an issue where it does not seem like the oldest call in the system is being routed to the next available agent. I have a bunch of queues 2 of them have calls waiting longer then 10 mins, I have another queue where calls have only be...

I have a group of IP Phone agents that would like to see the type of call that is coming in. I have set up an Enterprise Data Field with the name passing from the script, this does work but in order for them to see what type of call it is they have t...

Is there a way though UCCX to play the current time? What I am looking to do is have an option for system status for a caller. So a caller calls and presses opiton 8 for system status and i would like it to play the time and then it would play a prom...

I am trying to send an email from a script when no agents are logged in. I think I have everything configured correctly but each time I test the script I on the send email step it times out and goes to the unsuccessful branch (so obviously I am not d...