We are just starting to look at rolling out Jabber for Windows as a softphone solution for some of our users. The problem the we are running into is Caller ID related. Currently for areas that do not have dedicated phones for the employees we have al...

We currently have both CUCM and Unity Connection systems running on the 8.5 version. We are starting to plan to move both systems to 9.1, we found the Cisco License Count Utility (UCT) tool that helps you plan for migrating your CUCM licensing from t...

We are looking to perform an upgrade of our Call Manager cluster from version 8.5.1 to the newest release of 9.1.x, and had some brief questions. I've looked at the upgrade tool at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_no...