Hi,Is anyone finding that Free Webex Teams clients seem to just go unreachable for a while? We've a customer that has room units and internal Jabber clients that make calls to off-net sites and services, via an on prem Expressway MRA cluster. The off...
Our customer has found that the proximity client is randomly trying to pair with different public IP addresses. See below from the PC Proximity logs: 2019-12-17 10:06:34.499 Info: New token for codec 81.88.106.203: '0611'. The PC attempts a HTTPS ses...
What is the SLA for issues reported on the Webex control hub?
For instance, there is an audio issue with a DX unit, registered to their Webex Teams subscription account. The unit is running RoomOS 2018-07-12 9f2c038ae60 and is covered under smartne...
Our customer is on TMS 14.3 and we need to upgrade them to TMS 14.6.2 They are currently running a local instance of Windows SQL Server 2008 Express (10.00.4000). The release notes say that SQL 2008 R2 Express and SQL 2012 Express are the supported v...
A customer of ours has an interesting problem.They have 3 Edge95s A, B and C (endpoint A has multisite).If they are having a conference between A B and C, they dial Endpoint A's private IP in direct mode using their private IP address.If they need to...
From a high level (ignoring the organisational side of it) you're describing a standard traversal call failing between two endpoints. Is there an endpoint C (internal or external) that works? If so, you'll need to compare all aspects of the calls For...
The call path doesn't seem right Is this the call scenario? Endpoint>VCS-E <traversal zone> VCS-C>Endpoint Are the VCSE and C part of the same organisation? I agree with the other comments, you need to look at the differences in each unit's LAN setu...
There are settings on the MCU for lost packet recovery that can affect packet loss
There have been issues with the old codian MCU, if Flow Control was enabled it caused a huge spike in traffic. i tihnk the endpoint will re-transmit packets that are ...
