I recently upgraded one of my Catalyst 3850 48P switches to 16.2.2. The upgrade went as expected and I was able to login to the HTTP site for the switch and configure Application Visibility and Control, suddenly the switch rebooted and I am not longe...

We replaced 4 4506 cabinets running the WS-X45-SUP7-E Supervisor Boards on Version 03.06.03.E with Enterprise Services Licenses. We replaced two of the cabinets about 2 weeks ago these cabinets were the switches that the Wyse Terminals were directly ...

I have a CSQ called Reception which only ever has one agent signed into it. Currently, my script looks for agents that are ready in the Reception queue and if none are available it sends it down a Call Subflow to another Script which is working great...

Has anyone integarted Attendant Console and Lync 2013 to get presence status in Lync 2013?                  

I am having an issue that stemmed from not getting RingBack from a UCCX Application but I have now learned that the problem stems from my Music On Hold Servers in CallManager. I have to reset the MOH Servers in CallManager and then I will get MOH for...