About hankej

hankej · 11-02-2023

I recently made someone a supervisor and assigned her to the proper team, but when she logs into Finesse she isn't getting the Manage Team feature. She gets the Team Message button, but not Manage Team on the left sidebar. I double checked and went...

hankej · 09-21-2022

Good Morning,I have a single user having an issue with Visual voicemail and I can't figure out what the issue is. When she clicks on the voicemail icon on the left side of her Jabber this is what appears: It doesn't matter if she is connected to our...

hankej · 08-03-2021

I powered off the users 7965 IP Phone and then plugged in a 8865 IP Phone and come to the screen where I enter the extension number and pin to migrate the phone and get this error message: I'm not sure where it is looking for this information. If I...

hankej · 07-20-2021

We are running System version: 12.5.1.14900-63, just recently upgraded to the latest Service Update. I plugged an unconfigured phone in as I was going to set it up. The phone did a firmware upgrade and then came to this screen: I had never seen th...

hankej · 05-14-2021

I have been having many, many issues with my callmanager and Unity servers becoming unsynchronized with the NTP server. I have a TAC case open and they said "If this is also happening for CUCM cluster, I suggest changing the NTP server. Cisco recomm...

hankej · 11-02-2023

No I don't believe it is. I am a supervisor and my Finesse show the Manage Team icon on the top left: It's a strange issue for sure. I'm planning on rebooting the callcenter server tonight so hopefully that resolved the issue.

hankej · 11-02-2023

Thank you for the reply. We had tried that and tried both Edge and Chrome to no avail.

hankej · 09-21-2022

Thank you. We do have CUC and CUCM synching with our AD LDAP. Turns out that for some reason this user wasn't integrated with LDAP. Not sure how or why this user was missed, but once I changed it everything started to work. Thank you!!!!

hankej · 09-21-2022

Thank you. Both COS are the same in Unity. I even changed it back to no avail. Thanks again

hankej · 08-04-2021

Hi Nithin, This was interesting. This particular extension was on a 7965 and a Cisco Jabber for Windows device. Once I deleted the Jabber device, it registered right away. Guess I will have to play with it more to figure out the in's and out's of ...

Member Since	‎02-21-2007 01:07 PM
Date Last Visited	‎11-11-2023 04:14 AM
Posts	114
Total Helpful Votes Received	40

User Statistics

User Activity

Cisco Finesse Supervisor doesn't have manage team in Finesse

Cisco Jabber for Windows Visual Voicemail - Contact your Administrator

There is no existing device associated with this user to migrate......

Replace an existing phone. Please power off the old phone????

Good Public NTP server for Callmanager and Unity?

Re: Cisco Finesse Supervisor doesn't have manage team in Finesse

Re: Cisco Finesse Supervisor doesn't have manage team in Finesse

Re: Cisco Jabber for Windows Visual Voicemail - Contact your Administr

Re: Cisco Jabber for Windows Visual Voicemail - Contact your Administr

Re: There is no existing device associated with this user to migrate..