Member since ‎06-21-2006

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I have 3 7925 wireless phones. I have them connected to my wireless network and they have all auto registered. on two of the phones when I try to select "services" it tells me "URL not configured". On the third phone when I go to services and select ...
when my uccx system was installed by our partner they put all 150 CTI ports in one big bucket. Now that I have several applications running within UCCX I want to chunk up the CTI ports into smaller groups.
When  call comes into our help desk and all agents are busy and/or not ready they get the "all agents are busy" message then silence. I have spot checked my CTI ports and both the user and network MOH parameters are defined with a MOH source.
I'm trying to import a phone into my call managers and keep getting an error. I have attached a screen shot of the error that is in the CM logs. 
when outside callers call into our call center the caller gets queued even though there are agents available. If an agent is available then the caller should get routed to them instead of sitting in the queue. I have attached my script to look over a...
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Member Since ‎06-21-2006 05:25 AM
Date Last Visited ‎08-18-2017 04:00 AM
Posts 53