I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Opti...

Good Evening, I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller sel...

All, I am migrating from another ACD software to UCCX and came across an issue. It appears that one Agent can only be assigned to 25 skills. In our current environment I have a Contact Center that answers calls 14 different menus. All menus have 2 sk...

I have been away from UCCX for about 5 years. I am more than happy to have it back. For the life of me I can not remember how to announce the place in queue using custom recorded messages. I get the Reporting Stat just fine. Playing the intro and the...

I am on UCCX 8.5. I am looking for alternative methods to present the CSQ ID to the agents phone; physical or soft.Currently, I capture the CSQ ID in a variable in the scripts and present that data to CAD. However, not all agents use CAD maximized. T...