About rajan-sbc

rajan-sbc · 04-26-2012

Dear Team - is there any special set up for UCCX 8 IP Phone Agent - Monitoring and Recording from CSD? We agents that log in to the phone. With CAD I understand end point monitoring. How does monitoring work for an agent using the IPPA? In the desk...

rajan-sbc · 02-07-2012

Team - if one needs to change the codec from G711 to G729 in high availability is that a simple change in the system parameters on each server? Should one convert the prompts also and if so what is the best tool? Are there any restarts resets of cti ...

rajan-sbc · 02-06-2012

Team - based on utils uccx dump packets has anyone confirmed if audio traffic is indeed marked EF by the UCCX - does UCCX has any choice in this? Thank you.

rajan-sbc · 01-30-2012

Team - we have a customer going from UCCE 7.0 to 8. There is no SQL server. The PG and CAD are on the same hardware server. We have separate servers for PG/CAD. Per install document we may need to go from 7.0 to 7.2 and then to 8.0. Will the CAD cl...

rajan-sbc · 12-08-2011

Team - customer gets a shared line error message if they login to IPPA after successfully logging into EM.We have one line phone for agents. Hard phone profile has the IPCC extension defined but not any primary.The user device profile has that same e...

rajan-sbc · 09-05-2014

For UCCEA) Is it correct to say that if we do not have a bogus label that the ASR/TTS license will be released after the call reaches an agent or after the call is completed?B) Have there been any enhancements in this area other than using the bogus...

rajan-sbc · 06-05-2013

Team - I have been having the same issue of not being able to install on Windows 7. It gives the same install error. Any final resolution? Thank you

rajan-sbc · 05-26-2012

If there are common causes for why db replication stops happening could you share?

rajan-sbc · 05-01-2012

Thanks. Will the SPAN approach work with extension mobility? On the note "It supports live monitoring using the server capture and Unified CM capture methods" what is Unified CM capture method - is that BIB mixing the audio and sending it to sup pho...

rajan-sbc · 04-30-2012

Thank you very much. I want to confirm. If the customer insists on IPPA are you saying the span port monitoring is the only way to do monitoring and recording? The term server capture is therefore span port design? How does one set this up? Also wha...

Member Since	‎01-17-2008 05:13 AM
Date Last Visited	‎08-15-2023 07:58 AM
Posts	93

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UCCX 8 IP Phone Agent - Monitoring and Recording

UCCX 8 Codec Change

UCCX Audio Traffic Marking

UCCE CAD Upgrade from 7.0 to 8.0

UCCX 8.0.SU3 Extension Mobility And Agent Login

For UCCEA) Is it correct to

Anyconnect install problem

UCCX 8.0 DB replication

UCCX 8 IP Phone Agent - Monitoring and Recording

UCCX 8 IP Phone Agent - Monitoring and Recording