HiWe have a client which has integrated MS Exchange 2010 as Unified Messaging. However we have a problem passing the DTMF Digits. The call flow is as follows:Calling from PSTN --> Board Number --> Cisco IPIVR (To Enter the Desired Extension) --> IP P...

HiThere is one requirement from one of the client in our IPCC setup ver. 7.5.If an agent has two skills lets say A and B. And in queue he is only agent available.Let say call comes for both skills, and agent has priority of A.Then call with skill A s...

HiWe have a Cisco UCCE Setup version 7.x. As per the client requirement we have to enable the Wrap up Code pop up when the Agent transfer the call to another CTI Route Point. However it is not popping up, only it comes up when the call is disconnecte...