We are experiencing an issue where calls sporadically drop / end when doing a consulted warm transfer in Finesse. We are running UCCX v12.5.1.11001-348 (SU1-ES03) in an HA Environment with a Primary and Secondary server.Our UCCX Agents are using Fine...

Hello! We have several UCCX Agents working from home. They use the Cisco IP Communicator SoftPhone v8.6.6.1 for their phone and connect to our HQ via VPN / Cisco ASA. There are 4 work from home employees who cannot establish a call with extensions as...

Hello! I've been having issues for a while with my Call Manager Backups. We kept receiving the following error:  "116-SFTP transfer failed during Backup. Either there is not enough disk space or network transfer failed due to interruption while trans...

We are running CUCM v10.5.2.15900-8 with a Publisher and a Subscriber on two UCSC-C240-M4SX hosts. For years, our backups ran using freeSSHd on a Windows7 box without any issues. However, after we upgraded the hosts from ESXi 5.5 to 6.5.0, the backup...