Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We are experiencing an issue where calls sporadically drop / end when doing a consulted warm transfer in Finesse. We are running UCCX v12.5.1.11001-348 (SU1-ES03) in an HA Environment with a Primary and Secondary server.Our UCCX Agents are using Fine...
Hello! I am migrating from CAD -to-Finesse and am in need of some assistance. We are running UCCX v10.6.1.11003-29 with a Primary and Secondary server on Cisco C240 virtual hosts.We have 7 Teams (departments) inside of UCCX with just over 100 UCCX ...
Hello! We have several UCCX Agents working from home. They use the Cisco IP Communicator SoftPhone v8.6.6.1 for their phone and connect to our HQ via VPN / Cisco ASA. There are 4 work from home employees who cannot establish a call with extensions as...
Hello! I've been having issues for a while with my Call Manager Backups. We kept receiving the following error: "116-SFTP transfer failed during Backup. Either there is not enough disk space or network transfer failed due to interruption while trans...
We are running CUCM v10.5.2.15900-8 with a Publisher and a Subscriber on two UCSC-C240-M4SX hosts. For years, our backups ran using freeSSHd on a Windows7 box without any issues. However, after we upgraded the hosts from ESXi 5.5 to 6.5.0, the backup...
Awesome! This is all terrific info. Thank you so much. One last issue I'm having is with the Finesse client certificate installing. The admin guide states to install them through the browser prompts. But when I click "OK" to accept the certificates, ...
Hello piyush. That's interesting. Let me try that. I setup two jobs in Disaster Recovery to run hours apart - one just for PLM and one for UCM and CDR. They'll run tonight and I'll report back. Thanks!
I have discovered what is causing the issue.
Page 2 of the Calabrio WFM Release notes states:
WFM 11.5 is supported with the following environments:
• Cisco Unified Contact Center Express 9.0, 10.0, 10.5, 11.0, and 11.5.
However, I opened a ...
