Member since ‎07-02-2001

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  • 70 Posts
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Hi, I am having a problem when transferring the call to a third party system from CVP.  The call gets disconnected when transferred. The target of the transfer is a SIP group ( with two servers and 10.2...
Hi all, I need to do a Survey App in CVP where the answers of the caller are recorded by a third party system. So, at the beginning of the call at CVP, this third party system has to be put in conference and then, the survey questions  are played to ...
Hi, I have implemented a Courtesy callback solution and I am a bit puzzled about how the calls are going as they seem to be "missed" at Run Ext Script Node where Callback is offered (Callback Entry). As you can see at the picture attached, 24 calls...
Hi, I have implemented a Courtesy Callback solution based on CVP and UCCE 11. There are two ingress gateways but only one of them has outbound calls enabled (customer requirement), so Callback requests of callers coming into GW2 (the one with outbou...
Hi all, I have an UCCE + CVP 11 deployment. I have the following scripting: - Welcome prompt is played - IVR menu  is played where if caller knows the destination of the call press the corresponding digit. - The destination of the call is dynamic  ...
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Member Since ‎07-02-2001 03:06 AM
Date Last Visited ‎01-10-2023 02:17 PM
Posts 70
Total Helpful Votes Received 10
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