About castrillor

castrillor · 02-12-2024

Hi,We have scheduled a report to be excuted every half hour, returning some info from the Call_Type_Interval table with "today" filter.We have noticed that the result of the report generated by the scheduler is not the same that when executing the ...

castrillor · 01-20-2022

Hi, I am having a problem when transferring the call to a third party system from CVP. The call gets disconnected when transferred. The target of the transfer is a SIP group (crossrecorder.corppro.imi.bcn) with two servers 10.254.5.55:5070 and 10.2...

castrillor · 10-04-2021

Hi all, I need to do a Survey App in CVP where the answers of the caller are recorded by a third party system. So, at the beginning of the call at CVP, this third party system has to be put in conference and then, the survey questions are played to ...

castrillor · 07-04-2017

Hi, I have implemented a Courtesy callback solution and I am a bit puzzled about how the calls are going as they seem to be "missed" at Run Ext Script Node where Callback is offered (Callback Entry). As you can see at the picture attached, 24 calls...

castrillor · 07-04-2017

Hi, I have implemented a Courtesy Callback solution based on CVP and UCCE 11. There are two ingress gateways but only one of them has outbound calls enabled (customer requirement), so Callback requests of callers coming into GW2 (the one with outbou...

castrillor · 02-13-2024

Yes, you are right, last entry is not included.I have done several tests and nothing to do with time zone.Thanks

castrillor · 02-13-2024

Thanks for your replies,I am sure we are not reaching 8k limit.UCCE version is 12.6(1) Build 12.6.1.10000.21 Regards

castrillor · 11-20-2023

Hi David,Were you able to get "IF DynamicNameofSG.LoggedOn check" working? In case of no, does anyone know a workaround or if there is an enhancement requested?Thanks

castrillor · 01-27-2022

Hi Bill, I found the issue cause, I am expalining it just in case it helps to other people. When a server group is configured, CVP uses a ping (OPTINOS) mechanism to check that the system is alive. Third party system was not responding to those ping ...

castrillor · 01-26-2022

Hi Bill, Thanks for your answer. I have configured teh following sip server group: Whe this Dialed Pattern is configured, the call fails: But if I configure this way, the call works Any ideas? Thanks

Member Since	‎07-02-2001 03:06 AM
Date Last Visited	‎02-14-2024 12:05 AM
Posts	74
Total Helpful Votes Received	10

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CUIC UCCE Report Result is not the same when scheduling

Error when transferring calls from CVP to a third party system

Is it possible to initiate a conference call from CVP?

Calls "missed" at Run Ext Script node

Callback outbound call only through one GW

Re: CUIC UCCE Report Result is not the same when scheduling

Re: CUIC UCCE Report Result is not the same when scheduling

Re: Dynamic variable syntax in ICM-script

Re: Error when transferring calls from CVP to a third party system

Re: Error when transferring calls from CVP to a third party system