Hi friends,I am in a situation of implementing manual dialing from CAD in a UCCE environment from a 3rd party application. I have CISCO CAD 8.5 premimum and trying to explore different possibilities:Click-to-call with hyperlink dialing enabledHaving ...

Hi,In a UCCE deployment, we have a requirement to integrate EIM (latest version) with an external CRM solution to keep copy of the email in the CRM. The required workflow is as below:1- Email is received on EIM2- EIM would route the email to an avail...

Hi, I am using Cisco outbound option with UCCE 8.5 and doing IVR outbound. The outbound dialer calls the customer and hits the IVR if the customer answers the phone. However, if the customer doesn't pick up or the phone is busy, we don't get any inti...

Hi,In UCCE 8.0, I am of the situation that i have to pass the correct DNIS to call manager when ICM transfers the call to an agent.For example, a customer dialed 9200 and an ICM script working on this DN played some initial IVR and then transferred t...