Subrata -
CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric a...
Thank you all for your input and deepest apologies for the disruption and frustrating experience. The engineering team has identified a root cause for the poor performance and errors and worked urgently to remediate. All systems are back to normal ...
