Have you seen this issue before.  The configuration in the CUCM is correct.  This seems to work once or twice and then agent is presented with no options to select the device.  A restart of an engine is necessary each time to resolve the issue.   ...

I'm looking for any information on integrating UCCX and Fiserv for IVR and screen pops.  Any information would be greatly appreciated.

Is there a way to conference a two calls using UCCX 5.0 scripts.

Need assistance in understanding the recording files format. For example:200706071022460000111309John.Smith.To.Rawyyyymmddhhmmss??????xxxxAgentID.direction.RAWwhere xxxx is the agent extension followed by the agent ID. Just trying to figure out if t...