Hi,
I need a link / file that has a configuration example of how we do call recording for UCCX CSQ calls using Agent DeskTop and Supervisor desktop -
Without Mediasense and finesse
Thank you
8845 phones will not register when they are provisioned from PCP; i.e. they get dummy MAC then you change MAC address is changed from PCP
Comparing the cnf.xml of the BAT (Dummy MAC) and SEP (Real MAC) there is an indication about Blue tooth device ...
Cisco should provide Fix for this in PCP 11.2;
the ES1 / ES2 on top of 11.1 has been partially fixed "half fix" : you need to save phone templates, before, and fix does not work with auto- provisioning!
you still need to change manually on call manag...
You can do that on the user self care portal:https://<CUCM ip>/ucmuser/main#userpage That is under general settings Tab.now if this is not enabled then you can check the roles the user has and enable that with roles first :) Cheers NH
