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Gabriel Saavedra
‎07-09-2019
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Member since ‎04-02-2008
430
Posts
276
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Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Hi Cristian,

Created by in Contact Center
03-27-2017
03-27-2017
Hi Cristian, Glad to  hear that! Gabriel

That is working as design.

Created by in Contact Center
03-23-2017
03-23-2017
That is working as design. When you set the connect parameter of a Select Resource step to "no", the...

You can try developing your

Created by in Contact Center
02-17-2017
02-17-2017
You can try developing your own statistics gadget and hide your supervisors there. HTH Gabriel

Shibly

Created by in Contact Center
12-09-2016
12-09-2016
Shibly Is the same configuration, you just need to change the outbound voip dial-peer to set the des...

Also you can externaly query

Created by in Contact Center
12-09-2016
12-09-2016
Also you can externaly query the real time tables of the Historical Reports DataBase with the uccxhr...

Are you using Finesse or CAD?

Created by in Contact Center
08-19-2016
08-19-2016
Are you using Finesse or CAD? If you are using Finesse you can create a custom gadget to show that i...

Hi,

Created by in Contact Center
08-19-2016
08-19-2016
Hi, You don't need to upload the prompt to the UCCX repository. Once you set the Create URL Document...

You can use a int variable

Created by in Contact Center
07-07-2015
07-07-2015
You can use a int variable and increase it by one after the delay. Something like this:

Hi Gleidson, You can try

Created by in Contact Center
07-07-2015
07-07-2015
Hi Gleidson, You can try using a CAD task button. You can use a new task button with a blind transfe...

Hi Guillermo, According to

Created by in Contact Center
07-06-2015
07-06-2015
Hi Guillermo, According to the compatibility matrix, you can use Socialminer:9.0.1.10000-1010.0.1.10...

Hi Jose, Well, that is a good

Created by in Contact Center
05-20-2015
05-20-2015
Hi Jose, Well, that is a good idea. If your customer is ok with that, then go ahead. Gabriel

No, just this: Microsoft

Created by in Contact Center
05-19-2015
05-19-2015
No, just this: Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP)Microsoft Exch...

If your EU agents are

Created by in Contact Center
05-19-2015
05-19-2015
If your EU agents are registered to the US CUCM, yes you can. 

Hi Jose, The reserved state

Created by in Contact Center
05-19-2015
05-19-2015
Hi Jose, The reserved state is while the agent's phone rings. So if the agent took 9 seconds to answ...

Hi Mark,Have you tried this

Created by in Contact Center
05-15-2015
05-15-2015
Hi Mark,Have you tried this with a blind transfer with a CAD task button? I tried that but it seems ...
Public Statistics
Date Registered ‎04-02-2008 03:41 PM
Date Last Visited ‎07-09-2019 09:41 AM
Total Messages Posted 430
Total Helpful Votes Received 276
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