Hello, is it possible to pass value of PeripheralCallKey to CAD as enterprise data. How can this value be set to PeripheralVariable? Is it possible to DBLookup some real time table and get the value before reaching Queue to skill group node. I need t...
Hello, is there a way to understand how many agents were simultaneously logged in for a given period or the absolute maximum of logged agents ever? Thanks
Hello, according to Cisco's documentation, the sccp version of ucce dialer is not supported on VM enviroment. Can someone explain exactly what does it mean? Is there some technical reason fo that or just for future only sip dialers will get tac suppo...
Hello Jameson, I really appreciate your answer. What I try to achieve is the following: I have lets say a CRM with records with unique identifiers. On the other hand I have call recording software where I have the GlobalCallID for each recorded call....
Hi, I've applied the lastest patch for 8.0.3 from 2012 and still have the problem with 7912/40/60. Displaying time is 1 hour ahead. Is there anybody with 8.0.3 to share his experience?
