Hi All,   Looking for a solution in PCCE11.6 for our requirement.   Have to identify and prioritize previously abandoned calls and provide different customer experience. Could you recommend a solution to identify customer number is in the abandoned t...

Hello All, Hope everyone are doing good. We are integrating the Cisco Finesse with our CRM using the XMPP Protocol and Rest APIs. In order to fetch the notifications regarding the queues added or removed to the agents we are subscribing the Notificat...

Hello All, I hope you all are doing well . We have successfully created a program to subscribe to Notification Services to topics like dialogs , and users. We are having 2 different cisco finesse versions deployed in infrastructure where are finding ...

Hi, We are working to integrate CISCO Finesse with our CRM application. I have found one of sample code (NonGadgetSample) available on Github. However this is purely using CISCO Ajax XMPP Library. Our CRM application is on Angular 8 version and we ne...