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Mark Pareja
‎12-15-2020
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1 Accepted Solution
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Member since ‎02-09-2005
103
Posts
63
Helpful
1
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Re: Call back ucce - cisco vs 3rd party

Created by in Contact Center
12-13-2020
12-13-2020
The call back to the customer is treated just as any other call after the callback timer has elapsed...

Re: CVP Set_Value Element JSON Parse Array child

Created by in Contact Center
09-04-2019
09-04-2019
Pretty confident the JS interpreter is ES5 or earlier, so constants, arrow functions, essentially al...

Re: CVP Set_Value Element JSON Parse Array child

Created by in Contact Center
09-03-2019
09-03-2019
Found Solution //Get JSON Data from Elementvar dataObj = JSON.parse({Data.Element.Rest_Element.respo...

CVP Set_Value Element JSON Parse Array child

Created by in Contact Center
08-22-2019
08-22-2019
I'm trying to use the native Rest client in studio.I'm able to get everything from the JSON response...

Re: Here is an example Node.js App Gateway for PCCE 11.6

Created by in Contact Center
12-08-2017
12-08-2017
do you have any experience w/ GED-188 ? building a similar interface for cti ?

Re: Call control functionality development using Finesse Non-gadget sample

Created by in Contact Center
07-31-2015
07-31-2015
First off XMPP and Long Polling is just not a great experience for 24x7 continuous environments its ...

Re: Call control functionality development using Finesse Non-gadget sample

Created by in Contact Center
07-28-2015
07-28-2015
Roshan, We have been undergoing this task for the last 13 months and are in the early phase of a glo...

I have first hand experience

Created by in Contact Center
07-27-2015
07-27-2015
I have first hand experience with load balancing Finesse using Hardware Load Balancers (A10's) . We ...

I am expirencing the exact

Created by in Contact Center
03-12-2014
03-12-2014
I am expirencing the exact same thing, at about noon every day agents report thier NotReady timmer h...

Courtesy Callback Configuration

Created by in Contact Center
03-06-2014
03-06-2014
CUBE may not have a Dial-Peer for your Agent Extension Range and the CUBE is being asked to swich le...

Re: Best propose.

Created by in Contact Center
01-02-2013
01-02-2013
Tho this question is not contact center related I can tell you that ther are many options for you, t...

Re: ICM 8.0 Agent Skillgroup Membership disappeared automaticall

Created by in Contact Center
01-02-2013
01-02-2013
Also the behavior can be related to a more significant logger issue, if your B logger sync state is ...

Re: CVP failing 2nd warm transfer with queuing

Created by in Contact Center
01-02-2013
01-02-2013
In some additional thought your Agent- A that is transferring the call back to ICM and subsequently ...

TCD call details show 0 sec talk time

Created by in Contact Center
01-02-2013
01-02-2013
Manivannan, To better understand I think what you may be seeing is the talk time as it pertains to i...

Re: CISCO Webview Reports - Not Ready Status Summary

Created by in Contact Center
01-02-2013
01-02-2013
Gergely & Catherine, Yes you could always mine data out of the DB your self or with a reporting tool...
Public Statistics
Date Registered ‎02-09-2005 09:40 AM
Date Last Visited ‎12-15-2020 01:28 AM
Total Messages Posted 103
Total Helpful Votes Received 63
Helpful Votes Given To