About Glenn Jordan

Glenn Jordan · 04-28-2020

I'm using UCCX 11.0. I am looking for suggestions on how to route calls out of the queue at the end of "time of day" time. I am checking for agents logged in all the time but they may be on the phone for awhile after the end of day. Management wants ...

Glenn Jordan · 02-28-2020

I have a script where I want to compare the calling number (variable) with a list of directors and above in an xml document then prioritize them and send them to a queue. I have everything setup but i can't get my expression to compare the calling nu...

Glenn Jordan · 06-03-2019

I am using UCCX 11.0I am trying to pull a callers name from CUCM database and insert it in a call variable to present to the Agent. 95% of my calls are internal so the CUCM database is the best place to get it. I thought I could use the calling numbe...

Glenn Jordan · 01-23-2018

I want to run a report to put in a dashboard that has a different time zone. Current reports are displaying MST time but my customer wants CST. I do have a data source that has CST but I don't know how to use it in a report.

Glenn Jordan · 11-08-2017

My video endpoints are registered to VCS. I want them to be able to dial a pstn audio call only. How do I set that up? I have a trunk to CUCM 11.0 VCS is X8.5.1

Glenn Jordan · 03-08-2024

TAC gave me eso4 cop file to the same issue we had. Worked great.Glenn JordanBass Pro ShopsSystems Engineer 4External Number 720-644-4888Internal Number 2001-4888

Glenn Jordan · 08-03-2023

RTMT, Real Time Monitoring application will have all the logs you need to troubleshoot issues.

Glenn Jordan · 03-01-2023

Do you need to assign both devices in Controlled Devices under the CUCM user ID?

Glenn Jordan · 01-31-2023

Can any of these use extension mobility?

Glenn Jordan · 04-09-2020

Thank you, this is very helpful.

Member Since	‎02-01-2010 08:20 AM
Date Last Visited	‎06-21-2023 03:27 AM
Posts	36
Total Helpful Votes Received	2

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Calls in Queue routing at end of day

Get xml document data and compare with calling number variable in UCCX script

Displaying callers name for Finesse agent using uccx script.

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How can i setup pstn dialing from a TMS endpoint that is not registered to CUCM?

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Re: 3rd party SIP phones supported in Cisco CUCM v9.0 onwards

Re: Get xml document data and compare with calling number variable in UCCX script