Member since ‎08-28-2008

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  • 403 Posts
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Good morning I have a CSQ "AUTO" and I have several other agents with that skill but assigned to their own team, they help out on an as needed basis. Agent Summary report list all of them. Detailed call CSQ agent does not list them at all. any one ha...
Good morning. Forgive these ?'s but. attached I have 2 reports. for only one CSQ. as you see the CSQ report shows 65 total calls. 1st question 65 presented 58 answered only 1 abandoned. where are the rest. no deque happening.2nd - agent summary for t...
Good morning Was hoping to get some thoughts. We are mostly still working remote. We are trying to figure a way that our new hires can monitor calls of experienced agents for training purposes. we normally would just grant them supervisor access for ...
Good afternoon. why on my operator queue, does it show other queues that they are not part of? should this only show the queue they belong in?  Thank you
Good morning in this Cisco documentFeature Configuration Guide for Cisco Unified Communications Manager, Release 11.5 it saysWhisper CoachingUnified Communications Manager also supports whisper coaching, a CTI enhancement on silent monitoring whereby...
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Member Since ‎08-28-2008 04:51 AM
Date Last Visited ‎07-21-2023 12:02 AM
Posts 403
Total Helpful Votes Received 45