About envisionitllc

envisionitllc · 05-23-2013

Hello everyone,We're running 3CX v.11 SP4 with multiple admins answering the incoming calls on SPA525G2 phones with the 500S console. We're using a Grandstream GXW4108 gateway running the latest firmware connected to 7 PSTN lines. Several times a day...

envisionitllc · 06-13-2013

nseto,You were exactly on the right track. The Grandstream PSTN gateway had a silence timeout on phone calls set to 60 seconds. Incoming calls on hold or parked (no hold music) were being disconnected by the gateway causing the phones to lose the cal...

envisionitllc · 06-12-2013

The issue has seemingly worsened, and it does appear the SPA525G2 + 500S phones are saying BYE to active calls. Now the issue is occuring when users making outgoing calls and when incoming calls are even muted. Is there anyone who's seen this behavio...

envisionitllc · 06-11-2013

Nseto,Here's a log of an incoming call that was parked and subsequently disconnected before anyone had the chance to pick it up. Let me know if you need more of the debug log. Thanks![0:5060]<<192.168.1.50:5060NOTIFY sip:10@192.168.1.202:5060 SIP/2.0...

envisionitllc · 06-11-2013

nseto,Thank you so much for the response, and I'm sorry for the delay in answering. I have all the options for debug set on the receptionist SPA525G2 with a 500S attendant console. I'll post the contents of a disconnected hold / parked call as soon a...

Member Since	‎05-23-2013 08:22 AM
Date Last Visited	‎08-18-2017 04:01 AM
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Calls randomly dropped with BYE on SPA525G2 + 500S phones running 7.5.4. Please help!

Calls randomly dropped with BYE on SPA525G2 + 500S phones runnin

Calls parked and on hold disconnected on SPA525G2 + 500S phones

Calls parked and on hold disconnected on SPA525G2 + 500S phones

Parked calls disconnected on SPA525G2 + 500S phones running 7.5.