Hi. I have a customer that is using CUCM 8.6 integrated with Unity Connection 8.6 via SCCP. Also the PSTN Trunks were ISDN/PRIs circuits. Callers dial the main customer DID get connected to CUC for AA services and from there to a final destination. O...
Hi. Currently we have a customer with a no so common request. Their supervisors would like to have the ability to see Caller ID for the people waiting in queue. They currently only see the longest call in queue (time) and how many calls in queue (tot...
Hi. We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in ...
Hi.Currently we have a customer running CUCM 8.6 with a SIP trunk to the PSTN and another trunk (ISDN-QSIG) to a Nortel Legacy PBX. The Main DID goes to an Auto Attendant on Unity Connection on the CUCM side. When Unity Connection transfer the outsid...
Hi. We have a fresh install of UCCX5.0(2)SR1 integrated with CCM6.1(2). We add the ipcc extension to a user to make sure it shows up in the resources page on UCCX and indeed it was there.. Now we removed the IPCC Extension and put <none> and the user...
Thanks Nick. Yes we are using CUBE. I can collect later on the debug ccsip messages. When I was at the customer I used the Port Status Monitor Application and I was seeing CLID from my cellphone fine at the CUC. But when doing the transfer from the ...
Hi. This was posted almost 2-years ago without answering and I have the same question. Does EX90 with latest TC and registered with CUCM running 9.1 supports FAC? We have tested in a customer a call from an EX90 and it doesn't provide FAC tone in ord...
Thanks Arundeep. I though that wasn't possible with the CUIC included in UCCX9+. That means I can add external data sources to CUIC and generate reports based on that data source? -Jose
