Hi Can someone tell me what this error means?  It is coming from a MCS 7835-I3. At Thu Aug 22 13:39:18 EDT 2013 on node 10.255.200.17, the following HardwareFailure events generated: hwStringMatch - Director Agent: LSIESG_AlertIndication 500605B0020DFFC0 Battery has failed and cannot support data retention. Please replace the battery Sev: 7. Thanks in advance! ... View more

Hi, Is there a way to easily join 2 different UCM clusters so lines can be shared on phones in both locations? We currently purchased a compnay who has a 2 server UCM version 8.6 system and we currently have a 4 server 7.1 cluster. The 8.6 cluster is in Chicago and the 7.1 is located in NJ. There will be network connectivity between the 2 sites.We want to be able to put CH lines on phones located in JC and vice versa. Thanks for your input Chris ... View more

Hi, We currently have 2 subscribers that have gone EOL. We have  2 UCM servers ( publisher and subscriber) in stock that came from an office that was recently shut down.The software version on these spare servers is the same as the ones in the existing cluster( 7.1.3). Ist is possible to just do some minor reconfiguring (change ip and other settings) to get these added to our exisitng cluster or do they have to be wiped out and loaded fresh. Will our publisher just overwrite the exisitng database? Thanks! Chris ... View more

Hi, We are looking to implement SRST without CME. We are running UCM 7.1.3. Is there a specific version that needs to be installed on the router? Plan on using a 2800 series router. Thanks! Chris ... View more

Hi, Is there any way to get more detail from the alerts generated by RTMT. I would like to know what gateway went down but we cannot tell from the messages that are sent from the system.Here is an example of what is recieved when we lose a PRI gateway: Thanks! Chris ... View more

Hi, We currently use a steering code 62 to reach our London cluster. A new company was acquired and their DID range begins with 62 also. The call will go through to a four digit extension 62xxx internall but with a 5 second delay which is unacceptable. WIll the dealy also occur if the number is dialed externally. Our system is only looking for the last 4 significant digits. Would a CTI route point to a new number solve this? Thanks ... View more

Hi, I need to find out where the settings for the locale for MVA is entered. I have English US set under Media Resources/MVa but the IVRMainpage.vxml file shows "null" I have attached the file. Thanks! Chris ... View more