We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office m...

We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office m...

Had issues with one site a few months ago, so followed standard E1 troubleshooting steps and found issue was line code set to AMI rather than HDB3. Easy resolved.This week exactly the same thing has happened again. Line code has seemingly set itself ...