Hi, Just wanna know the translation pattern for below scenario: We have DID numbers of 23855XXX and 2399XXXX, I programmed one extension 55100 for one user on his telephone.If he dial any private number(PSTN) or any mobile number to outside, the numb...

Hi, We've set up a new contact center and are using IP phone agent to take calls. As this is set up for a service desk, a lot of outbound calls are placed from the individual extensions of the agent to internal  and external customers.Sometimes when...

Hi,, Please anyone suggest me about below question. How to add Cisco telephones(Model 8851) to the Cisco VCS expressway, want to use the phone through internet. Please I need step by step process. Regards AZ

Hi , Recently I downloaded CSR for Multiserver  SAN certificate for Tomcat services, i sent to CA team then I got back the certificatefrom them. Just I wanna know proper procedure for uploading Multiserver SAN certificate for Tomcat service. Also , i...

Hi, I have encountered a problem while installing the presence server in the cluster through Vsphere.It gives an error message of "the installation has encountered a unrecoverable internal error while installing presence server ". While installing ,w...