About helmy_2005

helmy_2005 · 07-21-2019

Customer would like to know if the below two softwares are compatible with Cisco UCCE 11.6 or 12 contact center solution or not : 1) IBM Security Guardium Ajan for SQL database on Rogger/AW2) HP OpenView Performance Agent / windows with Agent deskto...

helmy_2005 · 01-23-2005

We have implemented a lab IPCC enviorment with the below components:1) ISN vs 2.1 2) ICM vs 53) Voice Gateway 17604) Media server Our configuration is based upon comprehensive mode configuration we don't have a gatekeeper and a CCM in our lab environ...

helmy_2005 · 01-23-2005

All what you need to to install a normal win 2k server and apply the mcs patch registry files ( which modifies some registry keys ) to act as an mcs server however its not..after that you should proceed with the call manager installation and no probl...

helmy_2005 · 10-15-2003

If you think your abandon rate is too high, then it is worthwhile to check the Route Call Detail(RCD) Table Termination Call Detail(TCD). These tables hold a record for every call that comes to the system. Now you have a column in this table called C...

Member Since	‎07-24-2003 08:18 AM
Date Last Visited	‎07-24-2019 02:49 AM
Posts	5

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Third Party softwares compatibility with UCCE 11.6/12

ISN integration with IPCC enterprise edition version 5

Re: OS Install problem

Re: Call Abandonned