About Dmitry Sidorov

Dmitry Sidorov · 08-02-2021

Hello all,is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?I tried to make by documents and get error - "Request to Server returned Not Found"CUIC - 11.6Finesse - 11.6 Best Regards,Dmitriy

Dmitry Sidorov · 12-21-2018

Hello, we can use NIC teaming (UCS-C series servers for example) for failover Public and Private networks, the question is can we use NIC's with load balacing or it is not supported? In design guide only failover nic's described.

Dmitry Sidorov · 07-27-2018

Hello, is it possible to add Dictionary for additional language SpellChecking in ECE 11.6?

Dmitry Sidorov · 07-18-2018

Hello, can anybody tel me is it possible in ECE to make transfer to supervisor if email not answered in som timeout?

Dmitry Sidorov · 01-18-2018

Hello, strange situation with queue statistics in finesse (ucce + finesse), where are no information about calls, agents and time in queue statistics gadget. Can anyone say what might be the reason?

Dmitry Sidorov · 08-03-2021

Thanks for answer, i have read this topic early and try to make some tests but for HistoricalGadget.xml it get "Unable to retrieve spec, 404"May be it's work only for 12.x

Dmitry Sidorov · 12-21-2018

hi, i read this guide recently and see that Active\Stanby design is supported. But i do not see a ban on load balancing.

Dmitry Sidorov · 08-20-2018

Hi Ben,thanks for answer.

Dmitry Sidorov · 08-16-2018

Hello, did you have any issues with use SQL 2016 as datasource in CUIC ?

Dmitry Sidorov · 07-16-2018

Hello, we can't increase maximum number of NODE's contains in ICM script above 999 it's hard coded in Script Editor. The way is to split big scripts to multiple smaller.

Member Since	‎07-25-2012 06:42 AM
Date Last Visited	‎01-03-2022 12:02 AM
Posts	36
Total Helpful Votes Received	5

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CUIC HitoryGadget for agent

PCCE nic teaming

ECE spell check dictionary

ECE "rona"

Finesse queue stats

Re: CUIC HitoryGadget for agent

Re: PCCE nic teaming

Re: CUIC Data Souce of SQL Server 2016

Re: CUIC Data Souce of SQL Server 2016

Re: CSCup45105 - Script Editor exceeds max scripts size error message is incorrect