I have a 4507R-E with dual Sup 7L-E that will not upgrade IOS. These two Sup's came with IOS XE 3.4 on them. I have copied the image for 3.9.1 to both supervisors and modified the config to 'boot system flash bootflash:<imagename>' then wrote the mem and copied running to startup.  After the config sync to both sups, I do a 'redun reload shelf' and when the unit comes back up its still on 3.4.  I've never had this issue before. The only thing that is different that my other Sup 7's is that these were Cisco refurbished and the others were new.  Any help would be appreciated Thanks, Kevin ... View more

I have CP-7811 that I cannot get to register with our CallManager, CUCM 9.1.2.13900-10. I have loaded the device pack and the phone load to the publisher and subscriber and then restarted the TFTP service on both units. In the configuration. I have double-checked the MAC address and made sure it was input correctly. I also defined the phone load name after it wouldn't register and no change. It is picking up an ip address as well as picking up the tftp address information.   The phone display is stuck on 'Registering'.   Any help would be appreciated. ... View more

We recently updated from 9.1.2.12901 to 9.1.2.13900. Once we finished updating, users are no longer to sign in to the CCMUser portal. Users who use the CM Attendant Console are also unable to sign in. We were able to sign-in appropriately prior to the upgrade. On the CCMUser portal, I am getting the following error: 'An LDAP Error has occurred. Retry the username and password. Contact your system administrator if the problem persists.'   I have made sure that the users who need it are assigned the Standard CCM User Role. I have also removed that role from my account, saved, then added it back and saved. No change. Oddly enough, I can go into System-->LDAP-->LDAP Directory, perform a sync and it will pull in new users or remove users accordingly. We use secure LDAP for Microsoft AD. All certificates are loaded to the system.   Any help would be much appreciated.   Kevin ... View more

ISE 1.3 MS AD 2008R2 Two Groups: All Employees , All Students Problem: Students connecting to the employee network I have two wireless networks STUDENTS and EMPLOYEES. In ISE I have two authorization policies for these networks. In a prior effort to keep students from connecting to the employee network, I set the authorization policy to: Employee: If ( Wireless_802.1X  AND  AD1:ExternalGroups EQUALS mydomain/User Accounts/All Employees  AND  AD1:ExternalGroups NOT_EQUALS mydomain/Students/All Students ) then: Employee_Profile Unfortunately this did not work. Students have their own username and password in AD and so does each faculty/staff member. I have verified that the students are using their credentials and connecting to the employee network. Conversely, I can connect to the student network using an employee's credentials. The main issue is that with the students connecting to the employee network, they are using up all of the addresses in the applicable DHCP scope. I need to disallow connection to the employee network by students and the student network by employees. Any help would be appreciated! Kevin ... View more