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How can I go about changing the schedule in Unity so that whenever one of the helpdesk users sign into the call agent, calls will immdiately go to him/her? Right now with the current setup, the calls coming into the helpdesk before 7am are sent to th...
I'm in the process of trying to integrate our CUC with Office365, when I setup my user account and tried testing, I received a 503 error, I've included a screenshot. Wondering has anyone encountered this as well, and also suggestions on how I can res...
Hi all...Is there a way to setup call forwarding to a users external number (cell phone) without programming an IP phone?Here's the story, the regional managers in our office all work remotely and have office of desk here in the corp office, I've bee...
I was changing the username and password on our routers, currently it is as followsuserrname xxxx privilege 15 secret 5 xxxxxxxxxxxWhen I enter the new username and secret 5 password, I'm getting thisusername xxxx privilege 15 secret 4 xxxxxxxxCan so...
Hope I'm posting in the right forum, lately we've had an issue of people accidentally dialing 911 when making an outbound call, is there a way I can run a report or view a log that will which extension(s) these calls are being placed from? I've tried...
Hi Chris, Yes we're using UCCX 8.5.1.11003-32 and our Unity is 8.6.2ES.44.22900-44. Calls come into the helpdesk by dialing either the main office line and selecting the tech support option from the main menu, or by dialing the 877-xxx-xxxx which is ...
Thanks Terry...I'll try the patch upgrade like jafetter suggested, hopefully that will work, because I know we're not upgrading to CUC 9 anytime soon..
