Hi,Appreciate your help in the below:Outbound dialler has been successfuly installed in my site (UCCE, ICM 7.1, CRS 4.5).  I am able to run agent based campaigns but I need some support regarding reporting:Standard reports only show information on ha...

Guys,Thanks in advance for your support.I'm just wondering if any of you guys have any experience with configuring the Log4j.properties file for a Java MW application that runs from a CRS 4.5 engine? (Please note that I know it might not be related t...

Hi all,I have an issue regarding queuing, as follows 1. Version: IPCCE (ICM 7.1, CRS 4.5)2. I have a group of agents that have been assigned the "SG1" and another group that have been assigned three other skills as "SG2", "SG3" and "SG4".3. For some ...

Hi all,(IPCCE, CTIOS Sever 7.1 (4)) I have got a list of wrapupdata strings comprised of 20 items. As this list is long, scrolling up and down is required for an agent to select the appopiate code. I would like to be able to show the total listin...

There is a Cisco document on this topic as folows (http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008043af3b.shtml)However, this only applies for a Cisco IP Contact Center (IPCC) Express environment. Is there a way I...