In IPT cluster, we have 5 administrators.Issue-----------someone has delete the routepatterns, how we can findout the details.  Need following information.1. Username Name2. Date & Time3. What is the previous route pattern information.Please let me k...

Hi,our customer using IPCCX 5 Premium in which 10 application are running, if the agents are not answering the call agents should goes to "not ready state". the problem is, customer want to filter one of the application that should not goto "Not R...

Hi, Customer using IPCCX 5.0 Premium,The problem they are facing is, the agents are going to "not ready state" automatically from the ready state and there is no specific time interval when this issue occurs.