Hello,We recently upgraded a customer to Cisco UCCX 10.6 ( HA over WAN ).  The customer loves Finesse and we have converted all agents over to Finesse.  The CIO wants to know if the main splash screen ( https:// ip of uccx:8445/desktop/container ) ca...

Hello,I have a new customer who I feel is "shooting themselves in the foot" when it comes to their QoS commands on their 3845, I am looking for more of a sanity check than anything, here is the config:  ( 30mb Fract DS3 )serial 2/0   tx-ring-limit 1 ...

Hello,I have a config on a new customers device on a sub rate DS3 ( 30mb Fractional DS3 ) as follows: ( Both commands are applied )interface Serial 2/0    bandwith 43008    dsu bandwidth 30100What I am trying to figure out is two fold:1.  My understa...

Hello,I have a feature/function question of the Agent Email capability inside CAD.  I know how to enable it inside CDA and I know the theory of how it works, my question is pretty simple, can the inbound email ( coming from support@acme.com ) WITH an...

Hi,We have a customer who is installing XenDesktop in their environment in order to do VDI.  They are currently looking at deploying CUPC client for version 8.5 which is listed as supported on the hardware/software compatibility guide.  However, they...