Sarah Pongres
Member since ‎07-30-2012

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Hello experts -We currently use 7962 SCCP phones for our at-home employees, using SSL VPN with AnyConnect.  CUCM version 10.5.1We will be migrating to 8851 SIP phones.I am trying to test to verify that the 8851 phones can be used for our at-home empl...
Hello experts -This is almost embarrassing to ask, but here goes anyway!Do new 8800 series phones (specifically 8811s and 8851s) come with the phone sticker-labels for the headset, hold, mute, etc buttons?I have found a 3rd party that sells the stick...
Hello Experts -Are there seriously NO sidecar/expansion modules that are compatible with the 8811 and 8841 phones?????Say it ain't so, Cisco! And as a sidenote.....PAPER button templates on the 7861 phones???  That's 50 Shades of NO.  No WAY!!!!! 
Hello experts -Within the past few days I have had several users submit issues that their personal and corporate directories are missing from their phones.  It was there previously, then just missing one day.Resetting the phone brings back the direct...
Hello experts -When I run an Inbound report in CUIC and go to the Agent Names list to select the agent, it lists all agents, including all removed users.  Is there a way to delete those agents from appearing in that list?  Or do I need to create a ne...
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Member Since ‎07-30-2012 09:06 AM
Date Last Visited ‎08-18-2017 04:01 AM
Posts 39