Hello.
Have any of you bright people, upgraded a CUSP 8.5.x -> 9.1.x in an UCCE/CVP environment, and would like to share the upgrade steps, you've used, license migration, any pitfalls etc.
I found the migration info in the release notes for CUSP ...
For some reason I can't get the RONA UCCE ADS Timer to kick in for IP originated, but CVP RNA Timer though forces the agent to status Not Ready. Router Requery enabled for Skill Groups and PQ's.RONA Timer Config:UCCE Agent Desktop Setting (ADS) = 10 ...
Hello everybody!Anyone in here who have experince in connecting ICM to Ericsson MD110 pbx?I have configured a Logical Controller as Client Type MD110A have added a Peripheral, but I am unsure what configuration task needs to be done?I have installed ...
Hello.I'm about to configure TTS at a customer for the first time and my experience is "vert" limited on how to use/configuring Nuance sw.I have one question :Do I need to install Nuance Recognizer 9.0, when I only want to use TTS? (I plan to use Nua...
I have read the inst & Config guide but it is not clear to me how the VRU (Type 9) is configured properly when using a systemIPCC PG. Could anyone provide with some PG explorer screenshots for me to understand it better. Thanks in advance.
Hi Gerry.I configured the RONA dialed number only for testing, because I found and older thread (RNA/RONA Settings for CVP/ICM) mentioned the same behaviour that I have experienced, and wanted to try it out myself.RONA is working fine if the ADS RONA...
Hi Gerry.Sorry for my delayed response, I had to have PSTN (sip trunks) connections to the system before doing more test's of RONA.Here is my observations:Scenario 1I call-in via SIP trunks (CUBE) RONA works as it should in "my world".Configuration:U...
Hi Jameson.No digits is prepended on this config for the agent extensions. They all is configured with 6 digit extension numbers.Having said that, I have configured ELCAC on the system, but that only have effect on ring-tone, error and VRU label, rig...
Hi Gerry.Here is my configuration:UCCE RNA DON’T FORCE AGENT TO NOT READY AFTER RINGING FOR 10s. FOR IP ORIGINATED CALLS. CVP RNA FORCE AGENT TO NOT READY AFTER 30s FOR IP ORIGINTED CALLS.UCCE ADS TimerCVP RNA TimerAgent ConfigATR ConfigWORKAROUND TO...
