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- About vladpetra
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Member since
05-14-2007
42
Posts
10
Helpful
1
Solution
Created by
vladpetra
in Contact Center
in Contact Center
11-21-2019
07:15 AM
11-21-2019
07:15 AM
Thank you for your reply. We were able to identify where the javascript is failing. The problematic event function that does not work is windows.onbeforeunload. This event is working in CAD to save some data when the call is ended and the window is being refreshed. In Finesse, the window is not refreshing as the gadget embedded into an iFrame. For now we ended up with saving the data every 2 seconds when the agent filling the forms.
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Created by
vladpetra
in Contact Center
in Contact Center
11-20-2019
07:22 AM
11-20-2019
07:22 AM
Greetings, I am working on a migration of a client from UCCX 10.6 with CAD to UCCX 12 with Finesse. Their internal team developed a web service that is running on CAD with no issues. When I've embedded the web service into Finesse, some of the JavaScript commands stopped working. Can you please advise if there are any known issues when embedding JavaScript web applications into Finesse iFrame? Thanks in advance, Vlad
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Labels:
10-03-2019
02:44 PM
H ello, I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are not loading back, since they are executed to be loaded when a new call arrives. I was trying to use the "handleUserLoad" event to load the user or the dialog and based on it to work with the wrap up options, but from some reason, during this step, non of the two available. Will be very grateful for any advice.
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Labels:
10-03-2019
10:23 AM
ello, I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are not loading back, since they are executed to be loaded when a new call arrives. I was trying to use the "handleUserLoad" event to load the user or the dialog and based on it to work with the wrap up options, but from some reason, during this step, non of the two available. Will be very grateful for any advice.
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Labels:
08-16-2019
09:17 AM
Hello Steve Dickey, I am working on upgrading QM from version 11 to 11.5 and have the same question. Could you find the answer? Thanks in advance, Vladislav
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Created by
vladpetra
in IP Telephony and Phones
in IP Telephony and Phones
05-23-2018
07:29 PM
05-23-2018
07:29 PM
Hello simontse227
Can you attach your config of the CUBE for a review?
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03-27-2018
11:33 AM
Greetings,
Our client has SocialMiner and using email queues. The client would like to disable the requeue feature so the agents will not be able to requeue emails until they had been answered.
Does any one know if there is a way to disable the requeue option?
Thanks in advance,
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Labels:
Created by
vladpetra
in Contact Center
in Contact Center
12-21-2017
08:39 AM
12-21-2017
08:39 AM
Hello Denise, I was able to make my script working with all the instructions... Thank you very much for the assistance.
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Created by
vladpetra
in Contact Center
in Contact Center
12-14-2017
05:30 PM
12-14-2017
05:30 PM
I was able to make some progress with my own script and able to send requests to QM server, but the requests are failing. I checked the packets with wireshark and found out that the "headers" is empty even though I am setting params[gadgets.io.RequestParameters.CONTENT_TYPE] = gadgets.io.ContentType.JSON Do you know if there is another way to set headers with gadgets.io.RequestParameters? Regards, Vlad
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Created by
vladpetra
in Contact Center
in Contact Center
12-14-2017
07:55 AM
12-14-2017
07:55 AM
Hello, I have good news and bad news. After converting the gadget to version 11, there is no 401 error anymore. But still have issues. Firefox able to pull information about metadata from Calabrio QM but can't send it. Receive error 400. Chrome can't pull the metadata at all. Receive error "net::ERR_INSECURE_RESPONSE" Will be thankful for any suggestions. I have an open case with Calabrio with hope that they will provide me the location of logs on the server. It is hard to work blindly without knowing what Calabrio server receives
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Created by
vladpetra
in Contact Center
in Contact Center
12-13-2017
06:40 PM
12-13-2017
06:40 PM
I copied the RecordingControlsGadgetFinesse-10.0.1 directory to 3rdpartygadget folder on UCCX. Finesse loads the gadget and I can see the buttons (play, record etc.) but when clicking the "Select metadata", I receive 401.
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Created by
vladpetra
in Contact Center
in Contact Center
12-13-2017
03:40 PM
12-13-2017
03:40 PM
Thank you very much... Will try my best, and will let you know.
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Created by
vladpetra
in Contact Center
in Contact Center
12-13-2017
03:32 PM
12-13-2017
03:32 PM
Oh, this is one of the answers that I was afraid of. The current version of the Gadget that QM 11.5 includes is 10. Do you know if 11.X is available somewhere or can suggest how to adopt the version 10 to work with Finesse 11.6? Regards,
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Created by
vladpetra
in Contact Center
11-21-2019
11-21-2019
Thank you for your reply.We were able to identify where the javascript
is failing. The problematic e...
11-20-2019
Greetings,I am working on a migration of a client from UCCX 10.6 with
CAD to UCCX 12 with Finesse. T...
10-03-2019
Hello,I am working on a custom wrap up gadget with external list of
codes. The wrap up options show ...
10-03-2019
ello, I am working on a custom wrap up gadget with external list of
codes. The wrap up options show ...
08-16-2019
Hello Steve Dickey,I am working on upgrading QM from version 11 to 11.5
and have the same question.C...
03-27-2018
Greetings, Our client has SocialMiner and using email queues. The client
would like to disable the r...
02-08-2018
Hello, I am working on configuration of coSpaces on CMS 2.3. I've
assigned CallLegProfile on the /sy...
Created by
vladpetra
in TelePresence and Video Infrastructure
02-07-2018
02-07-2018
Hello Patrick, Thank you for your reply. I've opened a TAC case and
unfortunately this is a bug in C...
02-07-2018
Hello, We are working on a configuration of CMS 2.3. After finish
sharing the content, user press th...
Created by
vladpetra
in TelePresence and Video Infrastructure
02-07-2018
02-07-2018
Greetings, I am configuring a new CMS 2.3. I've finished the
invitation_template file and copied it ...
Created by
vladpetra
in Contact Center
12-21-2017
12-21-2017
Hello Denise,I was able to make my script working with all the
instructions...Thank you very much fo...
Public Statistics
| Date Registered | 05-14-2007 12:34 AM |
| Date Last Visited | 11-28-2019 08:01 AM |
| Total Messages Posted | 42 |
| Total Helpful Votes Received | 10 |
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