Edward Umansky
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Member since ‎04-27-2005
‎03-04-2022

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Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.
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Member Since ‎04-27-2005 02:25 PM
Date Last Visited ‎03-04-2022 04:11 PM
Posts 322
Total Helpful Votes Received 81