Condition:1. Using CTI OS Client release 9.0, ICM 9.0.4, UCM 9.1.2, CVP 9.0;2. Agent in Not Ready state; 3. There are no other agents in queue;4. Client is calling to the ICM script and coming to the queue;5. If the Agent go to Ready State and after ...

Hello everybody!Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server. The deployment - Unified CCE with Genesys CTI/Desktop Only.He has:- CVP 9.0;- UCM 9.1;- ICM 9.0.3;- Genesys T-Server 8.0;

Our customer is using windows jabber client with CAD UCCX 9.0. In practice, it is not convenient for agents, when with incoming calls they are getting the pop-up windows in the corner. Is there a way to disable it for incoming calls?

On CRS 4.0 Premium i have some problem, in realization of answering machine with the record of voice. An empty wav file is saved. Service of recording and monitoring activated. What a problem can be in