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Georges Hajj Moussa
Level 1
Level 1
Member since ‎10-07-2010
‎01-23-2019
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Agent Greeting-RecordAgentGreeting fails (no greeting filename)

05-14-2015
Hello,I've configured Agent Greeting feature for CVP 9 and i am dialling the recording script from Finesse 10.5; i am choosing the option to record a greeting, then ( when the call reach the run ext. script for "RecordAgentGreeting", i am getting the...

Dialogue failure from ICM Router send 404

06-11-2013
Hi,It is a fresh installation of ucce 9.0(3) with CVP 9.0I am using sip comprehensive model (without SIP proxy).After I have finished the installation, all the pims are active and the same for the call server and vxml server.For some reason, the call...

CVP reporting

02-20-2012
Dears,We have CVP 8.0(1).CVP reporting server is up and getting statistics but these statistics are not written is the database so I am getting empty reports from CUIC.Any idea what could be behind this issue?Thanks

reasons of going a call from the false exit on a queue node?

01-11-2012
Dears,For what reasons (other than RONA and that it is not contain any if statement inside) a call goes from the false exit of a “queue to skill group” node?I am facing an issue for a specific script: approximately, 50% of the calls are going from th...

activities of calls are not recorded in HDS

12-20-2011
Hi,We have icm 8.0(3) installed.For some reason, the activities of calls are not recorded in the HDS. It was working before.Did anyone have faced a similar issue?Regards,Georges
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Member Since ‎10-07-2010 01:24 AM
Date Last Visited ‎01-23-2019 12:05 AM
Posts 38