I have a Polycom Soundstation IP 7000 running version 3.3.1 of it's software that I'm trying to get registered to a Cisco CUCM 7.1.5. We have the users tied in with Active Directory and so I've created an user with the name and password I wanted. Since we have password restrictions, I was not able to make the password equal to the 5 digit PIN in the End User settings in CUCM. In the Polycom the settings for the servers and proxy server are correct and set to UDP Only. Under the line   authentication I put in the user name and at first tried the Active Directory password and then the PIN. None work. The system sees the Polycom but rejects the registration. I'm assuming that there is no easy way to see why it was rejected. Anyone else have aa similar issue? THanks Jim ... View more

This is my first attempt at doing this so I know that I'm missing something simple. The port is configured as a POTs line but when I put a plain phone on that port, I just get the fast busy signal. Any ideas on where to start? We're running Unified Communications Manager 7.x ... View more

Up until last night we had the corporate directory working just fine. This morning our corporate directory is missing from all of the phones and I can't seem to find the source of the problem. We have to LDAP servers available and they appear to be working okay. I restarted the data collection service on the Callmanagers but no success yet. One LDAP server is a 2003 server and the other is a 2008 server. Any help would be appreciated. Thanks Jim ... View more

We have a Pitney Bowes mail machine that connects via a modem to a location to load mail data. It has worked fine for years on an analog port using a VG248 and CallManager 6.1   About 3 weeks ago we upgraded our voice gateways to use Cisco 2911 devices and since then the mail modem doesn't seem to work. It works fine on a POTS line but when we try to use it on the Analog port, the modem dials and sounds like it's trying to connect but never does. Voice calls work fine on this port. Any ideas on where to look? Thanks ... View more

We are looking to add a 2 second pause after someone dials 911 to give the dialer a chance to enter in another number or to hang up before it calls out. Can that be done just to 911 or does it have to be applied to everything that's dialed?  If so, where would I look in Callmanager 6.x to do this? Thanks Jim ... View more