Hi all, Has anyone every deployed UCCX Finesse and Jabber over MicrosoftDA for home working contact centre agents? My customer uses Windows 8 and 10 and their only VPN solution is MicrosoftDA. We don’t have Expressway in place so can’t use Jabber ove...

Hi all, I have a customer with UCCX v11.6 who wants to provide callers with an option to make bill payments using the IVR script with DTMF dialling. The customer is in the United Kingdom and the SIP trunks are provided by BT utilising the Semafone se...

Hi all, I have this scenario where agents have direct ddi numbers. These numbers are delivered to the agents via a UCCX script where the call is answered playing the welcome and calls may be recorded greeting. The call is identified as a directDDI ca...

Hi all, a customer of mine is looking to replace a load of DECT devices and doesnt want the expense of Cisco 792x phones so has sourced a SIP-WiFi by a company called Incom, an ICW-1000G. I have the device on the WiFi and can ping the CUCM servers bu...

Hi, I have a deployment where all phones have been deployed via device mobility meaning they are all in roaming locations (no home locations configured). What I want to know is if there is a way to display all the phones in a device mobility assigned...