About liwhittall

liwhittall · 10-02-2013

I recently purchased and installed a SX20 bundle with the new 2.5x PHD camera after reading the camera had a microphone integrated (thus removing the need to stow/mount a wired mic). However, upon doing intial testing I wasn't getting any audio, and ...

liwhittall · 07-19-2012

Good morning,This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone A...

liwhittall · 07-03-2012

Hello everyone,I need to be able to put a single FXO port in a few buildings on a campus to interface to analog paging systems. Is there a cost effective device to do this without buying a IOS ISR at each building to put a FXO VIC into? (An FXO versi...

liwhittall · 04-14-2012

Hello, does anyone know 1. if it's possible for an agent to goto 'Ready' state as soon as they log in, and 2. how to do this? I've been searching through support discussions for a couple hours now and have found out how to make a URL key auto login a...

liwhittall · 04-14-2012

Hello, is there any way to add a simple queueing mechanism (AC) 'in front' of a hunt pilot/line group. I have a Unity call handler transferring calls to a AC pilot right now which only contains one DN, that way users calling in will be put on hold wh...

liwhittall · 07-25-2012

I didn't know about that parameter, thanks for that! Turns out, however, that once the agents logged out and then back in they're showing up normally now.

liwhittall · 07-04-2012

Looks like those are fixed form factor FXS boxes, are they not EoS? Paul, you are correct, the buildings are fiber-fed, no copper. I did find, after further research, that I should be able to use a ATA with this install. I've found on these forums so...

liwhittall · 04-20-2012

T1 controller is a different layer 1, so no you won't be able to get that to work. I have a site with a FXS port on a VG224 terminated to a TAMB hooked to a similar paging amp as you. The only issue I have is a disconnect supervision issue where the ...

liwhittall · 04-20-2012

Without an available E&M WIC port, you'll need a seperate interface module, since, as you've noticed, there is no immediate start on Cisco FXO ports. I've never used a UTI1, but I can speak to the TAMB's compatibility with Cisco.

liwhittall · 04-20-2012

E&M uses a different interface and WIC althogether. If you're interfacing with a paging system, what kind of system is it?

Member Since	‎11-21-2007 08:26 PM
Date Last Visited	‎08-18-2017 04:01 AM
Posts	29

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User Activity

PHD 2.5x integrated mic

IPPAs not in Supervisor view

Cost effective FXO device?

IP Phone Agent auto-login AND auto-ready

Add a queue in front of a hunt pilot?

IPPAs not in Supervisor view

Re: Cost effective FXO device?

fxo / T1 port selection

fxo / T1 port selection

fxo / T1 port selection