Hi, Our environment is CUCM 8.6.2 with UCCX 9.0.2 running on UCS blades. Agents have recently started complaining that calls ringing on their non-ACD line have been resetting their Ready duration counter to zero for all Ready agents in the group, eve...

Hello,I understand that in UCCX, an agent can be skilled on a maximum of 25 contact service queues, which is a limitation that is beginning to cause problems for my company. I am trying to find out if the same type of limitation exists in UCCE. I und...