About Casey Arnold

Casey Arnold · 04-15-2020

I am running CUCM V 11.0. I have an issue where calls are being dropped when the receptionist transfers a call to another internal extension. It doesn't happen on every call, but more often than not. It doesn't matter if it is a blind transfer or a...

Casey Arnold · 06-29-2017

Has anyone integrated ServiceNow with Finesse in UCCX ver. 11.5? If so, is this something that I should be able to handle myself, or is it going to require a 3rd party tool of some sort? Thanks in advance for any assistance? Casey

Casey Arnold · 06-21-2017

I have a callback script and have created a test CSQ script and as long as the caller enters an internal extension as the callback number, everything works perfectly. However, if the caller enters an external number, the system doesn't place the cal...

Casey Arnold · 01-31-2017

Our Conference Rooms all have two large monitors. When connected via HDMI, users have the option to sent the shared content to both monitors simultaneously. Is this possible when connected via Proximity? Thanks, Casey

Casey Arnold · 01-30-2017

Is it possible for a Cisco 8845 to dial into the video of a WebEx meeting and stream the video from the phone as it would a webcam on the PC? Thank you in advance for any answers that you may have. Casey

Casey Arnold · 08-15-2017

Hi John, You can set the directory in the actual script. I am attaching a screenshot from my script. Thanks, Casey

Casey Arnold · 06-29-2017

I was able to find a solution. I had to enter a valid 10 digit number in the External Mask for the CTI Ports as they were just trying to pass our 5 digit CTI Port numbers and our carrier didn't know what to do with them. Everything is working now. ...

Casey Arnold · 06-22-2017

Chris, Actually, in the script that works, it is a call redirect, while in the callback that isn't working, it is a place call. I did provide screenshots, but its apples to oranges. Thanks, Casey

Casey Arnold · 06-22-2017

Chris, CSS is correct on CTI ports and I am attaching a DNA result where I used one of the CTI ports as the calling number and then an outside number for dialed digits including the leading 9 to access outside. According to the DNA results, it shoul...

Casey Arnold · 02-03-2017

I wish that were the case, however, it just isn't working that way. Proximity only displays on one of the two monitors. Thanks, Casey

Member Since	‎02-14-2014 11:33 AM
Date Last Visited	‎09-22-2021 12:21 AM
Posts	49

User Statistics

User Activity

sip/2.0 500 internal server error

Integrate UCCX ver 11.5 with ServiceNow

Call Back Script can't call externally UCCX v11.5

Can shared content be sent to dual screens?

8845 IP Phone and WebEx Video Conference

Hi John,

I was able to find a solution

Chris,

Chris,

I wish that were the case,