I am running CUCM V 11.0. I have an issue where calls are being dropped when the receptionist transfers a call to another internal extension. It doesn't happen on every call, but more often than not. It doesn't matter if it is a blind transfer or a...
Has anyone integrated ServiceNow with Finesse in UCCX ver. 11.5?
If so, is this something that I should be able to handle myself, or is it going to require a 3rd party tool of some sort?
Thanks in advance for any assistance?
I have a callback script and have created a test CSQ script and as long as the caller enters an internal extension as the callback number, everything works perfectly. However, if the caller enters an external number, the system doesn't place the cal...
Our Conference Rooms all have two large monitors. When connected via HDMI, users have the option to sent the shared content to both monitors simultaneously. Is this possible when connected via Proximity?
Is it possible for a Cisco 8845 to dial into the video of a WebEx meeting and stream the video from the phone as it would a webcam on the PC?
Thank you in advance for any answers that you may have.
I was able to find a solution. I had to enter a valid 10 digit number in the External Mask for the CTI Ports as they were just trying to pass our 5 digit CTI Port numbers and our carrier didn't know what to do with them.
Everything is working now.
CSS is correct on CTI ports and I am attaching a DNA result where I used one of the CTI ports as the calling number and then an outside number for dialed digits including the leading 9 to access outside. According to the DNA results, it shoul...