About VelocityCS

VelocityCS · 10-13-2014

Hi all I have multiple queues set up in my CME, all working fine - each one terminating to a single ephone-dnThe problem I have is that even though the ephone-dn has been added to a pickup group, persons within that pickup group cannot pull a call fr...

VelocityCS · 04-25-2014

Hi guys, I have another wee problem on my CMEScenario:I had 2 phones - call them 4000 and 4001. All working absolutely fine. Mapped to direct lines (eg) 01234 56 4000 and 01234 56 4001They decided that due to the number of calls for those 2 phones, t...

VelocityCS · 02-17-2014

Hi allI've spent cumulatively about 5 hours on this now (including googling) so got to the stage where I need to ask your adviceVery simple requirement: Single aa, drop-through mode to an ephone hunt-groupProblem is, it's not workingDetails:1 - Dial ...

VelocityCS · 10-13-2014

Hi javelkur I'm talking about a pickup group (being able to answer ringing phone 1 from phone 2), not a hunt group

VelocityCS · 04-28-2014

Okay, this is getting stranger...On 3000 I set CFwdAll to 4001. I then dialled 4000 internally from 4002, and after the greeting message 3000 still rangOn 3000 I then set CFwdAll to 4002. Dialled 4000 from 4003, got the greeting message, but phone 30...

VelocityCS · 04-28-2014

The CME is 8.6 so it already has the queue built in. I can try using the external v2.1.2.3 tcl script but is that not the version which is now built in anyway?I did try setting them as dual lines, but then the queue doesn't work - since dn 101 would ...

VelocityCS · 04-28-2014

I can post a partial with the relevant sections:[CODE]! rule to make the caller-ID for dn 3000 display as 4000voice translation-rule 1 rule 1 /\(.*\)3000/ /\14000/voice translation-profile 3000to4000 translate calling 1 ! queue - targets hunt group 5...

VelocityCS · 04-28-2014

Hi ManishYes, I removed the ephone-dn 4000 from that ephone and then deleted the dn since 4000 became a dial-peer for the aa/queue - I then created the ephone-dn 3000 and added it to that ephone so yes, I am calling 4001 from 3000 which works fineThe...

Member Since	‎02-17-2014 03:46 AM
Date Last Visited	‎08-18-2017 04:01 AM
Posts	11

User Statistics

User Activity

CME: Pickup Group for B-ACD call queue?

CME cannot forward call from a call queue

CME 8.6 aa not working

Hi javelkur I'm talking about

Okay, this is getting

The CME is 8.6 so it already

I can post a partial with the

Hi Manish Yes, I removed the